Put AI to Work for Telecom
Meet the AI Platform for Telecom Business Transformation
Fuel growth and lower costs with automation and AI designed for Communication Service Providers
Accelerate growth, maximize network investment, and reduce costs across your entire digital ecosystem—all while delivering seamless experiences. ServiceNow eliminates manual work while solving customer issues faster with automated, intuitive experiences purpose-built for Telecom.
Put AI to Work for Telecom
Accelerate innovation across the Telecom value chain
At ServiceNow, our vision for how we put AI to work for Telecom is quite simple. It’s to provide a single pane of glass that unifies and simplifies the work required to accelerate revenue growth and reduce costs. One AI platform that automates the end-to-end experience lifecycle, helping you transform at speed.
Explore how ServiceNow is committed to investing in industry-specific innovation across the Telecom value chain.
Put AI to Work for Telecom
Plan and build networks that optimize investment
In the telecom industry, network inventory is the backbone of telco operations. Learn how ServiceNow helps Telcos integrate network planning and design with resource and service lifecycle management, ensuring investments are aligned with business goals.
total annual global requirement for infrastructure
Put AI to Work for Telecom
Launch and deliver digital services that ignite growth while lowering cost to serve
In an evolving market, telcos are striving to stay ahead while managing a broad range of products and meeting rising customer expectations. ServiceNow equips telcos to deliver digital-first services that fuel growth, boost returns, and cultivate lasting customer loyalty.
Understand how to seamlessly develop new products and services and streamline complex sales and order fulfillment to maximize revenue and enhance customer loyalty.
call deflection with self-service
Put AI to Work for Telecom
Deliver customer-centric intelligent network operations
CSPs need to offer dependable and proactive digital-first customer experiences to maintain a competitive edge. Seamlessly integrating workflows across business clients and partners gives a comprehensive view across networks, enabling rapid issue resolution and heightened productivity, all while lowering costs.
Achieve intelligent network operations with customer-centric, end-to-end automation to streamline processes and elevate service quality.
reduction in customer status request calls
Put AI to Work for Telecom
Deliver seamless customer experiences while reducing costs
Telcos face the challenge of balancing exceptional customer service with cost efficiency. ServiceNow helps deliver seamless customer experiences while reducing costs by automating workflows and improving cross-departmental collaboration to resolve issues quickly and provide personalized service at every touchpoint. This leads to higher customer satisfaction and loyalty, all while optimizing resources and lowering operational expenses.
reduction in AHT
