Move your transformation onwards and upwards with ServiceNow

Manufacturing

In 2019, Airbus embarked on a transformative journey by partnering with ServiceNow.

ServiceNow's Enterprise Service Management platform became the backbone of Airbus's digital transformation enabling people to work better, faster, and stronger.

This partnership has empowered Airbus employees to reach new heights of efficiency, transforming complex business processes into streamlined, automated workflows, and positioning Airbus for future growth and innovation.

Manufacturing

Laying Down the Right Digital Foundation

Your digital infrastructure demands both unwavering security and operational agility. Imagine a transformed IT approach where:

- Asset Management becomes intelligent and predictive, optimizing technology investments across the enterprise while ensuring compliance and readiness for aerospace production demands.

- Security seamlessly integrates with operations rather than hindering them, providing robust protection that adapts to evolving threats without impacting productivity.

- OT Asset Management becomes proactive rather than reactive, extending equipment lifespans while reducing operational disruptions.

- Service Operations shift from reactive to proactive, identifying and resolving potential issues before they affect your global teams or critical manufacturing systems.

By reimagining how your IT organization delivers value through connected systems and processes, you create a digital foundation that doesn't just support Airbus innovation—it accelerates it.

Manufacturing

Streamline and automate the entire sales and service lifecycle

Manufacturers must continue to focus on reducing cost to serve, increase service revenue, and deliver a better customer experience throughout the entire customer lifecycle. Key areas to focus on must include:

- Reduce the high cost of order and invoice exceptions handling
- Remove roadblocks in achieving touchless order processing
- Eliminate the inefficiency of multiple rigid and disconnected systems 
- Streamline aftermarket services to grow additional revenue streams

Manufacturing

Transforming Airbus Global Business Services

Your pursuit of operational excellence requires reimagining how shared services deliver value. Envision GBS as a strategic advantage where:

- Source-to-Pay becomes a streamlined continuum rather than fragmented processes, driving cost reduction while strengthening supplier relationships and contract compliance.

- Order-to-Cash transforms into a seamless experience, accelerating revenue recognition while enhancing customer satisfaction through simplified interactions across the sales lifecycle.

- Global Business Services evolves from cost center to innovation catalyst, leveraging standardized processes and analytics to identify optimization opportunities invisible at the local level.

By reimagining GBS as an integrated ecosystem rather than isolated functions, you create efficiencies that extend beyond cost savings—delivering strategic insights that inform decisions across the entire Airbus enterprise.

Manufacturing

Elevating the Airbus Employee Experience

Your diverse workforce deserves seamless support regardless of role or location. Imagine a unified experience where:

- Every employee accesses HR resources through one intuitive interface, connecting your existing systems invisibly.

- New team members become productive faster while veterans share knowledge effortlessly.

- Authentication adapts naturally to each environment, from production floor to engineering office.

- Health and safety become integrated priorities rather than separate systems.

By reimagining how your people interact with support systems, you can address critical workforce challenges while creating an environment where everyone thrives—building not just aircraft, but exceptional workplace experiences.