Insurance
Become the carrier of choice with one AI platform
Resolve claims faster, boost employee productivity, and deliver personalized experiences that improve policyholder retention--all while reducing cost.
Insurance
Automate Claims
Insurance companies are striving to be the trusted carrier of choice – To outperform the market and scale transformation, traditional insurers need flexible claims technology that centralizes work, connects end-to-end processes, and provides policyholder transparency.
A claim is often a policyholder's first interaction with their carrier, and therefore truly a moment that matters. Broken claims processes, including unnecessary back-and-forth between teams and dysfunctional task management burden the business with prolonged claim resolution, high operational costs and claims leakage, heightened risk of claims fraud, and negative policyholder experiences leading to dissatisfied claimants switching insurers.
With ServiceNow, insurance organizations can automate and orchestrate claims work to resolve claims faster, reduce manual work, identify trends and bottlenecks, counter claims fraud, and minimize claims leakage.
All it took for Baloise to introduce a new claims process, reducing processing time from days to hours.
Insurance
Personalize Policy Servicing
Whether in P&C or Life, policyholders expect personalized service not only at the start of a policy, to ensure that the policy meets their specific needs based on a number of factors such as location, risk exposure, and assets, but also throughout the duration of the policy, for any questions or coverage adjustments.
With ServiceNow, through unified and intuitive workspaces, real time data, strategic integrations and more, insurers can provide policyholders with the personalized and transparent experiences they expect.
Insurance
Modernize Technology & Streamline Spend
Outdated technology and an abundance of legacy platforms are causing insurance carriers to waste money on excessive operational costs, lose policyholders due to poor experiences, and have frustrated employees who can't work at optimal efficiency.
Modernize your technology service operations and internal technology stack. Drive enterprise service efficiencies and consolidate technology spend.
Platform to transform core business functions at ProAssurance
Insurance
Now Assist for Insurance
ServiceNow has infused generative AI capabilities into every workflow on the Now Platform. We call this Now Assist.
Discover how Now Assist helps insurers improve experiences and productivity across key processes for policyholders and employees.
Agent hours saved in one month by USI using incident summarizations
Insurance
Innovation
Legacy platforms at insurance organizations are no longer cost-effective or viable, pushing insurers to modernize, or risk wasting money on inefficient processes and losing policyholders due to negative experiences.
With ServiceNow, insurers can rapidly prototype and introduce new services to keep pace with industry changes. The AI-platform enables fast development of innovative business models and future-ready digital offerings, allowing insurers to keep pace and stay competitive in a constantly evolving market.
Coding done by frontline employees at American Family Insurance - underwriters and contact center agents, who are fixing processes and solving problems in real time.
