Banking
Future-proof your bank with one AI platform
With ServiceNow, banks can accelerate business transformation with one AI-powered experience layer. Deliver frictionless customer experiences, multiply employee productivity, proactively manage enterprise risk and compliance, and securely innovate - all while reducing cost.
Banking
Drive employee productivity
Recruiting and retaining top talent in banking presents a constant challenge, with banks needing to balance exceptional customer service against efficient operations. A study by Forrester found that implementing employee experience platforms, which integrate tools for communication, collaboration, and wellness, can increase employee productivity by up to 20%.
ServiceNow helps you streamline these efforts by offering personalized guidance and development tools that keep employees engaged. At the same time, it drives operational efficiency and ensures compliance, creating a win-win scenario for both your employees and your customers.
Standard Chartered Bank saved 15, 900 hours with productive self-service
Banking
Accelerate IT transformation and stay audit-ready
Many banks rely on thousands of disparate technologies, creating a lack of visibility and interoperability across their data systems. This fragmentation can result in underutilized IT investments, failed audits, regulatory fines, compliance issues, security vulnerabilities, and delayed cloud migration.
ServiceNow offers bank IT leaders one AI platform that provides visibility across all digital services. Accelerate technology transformation across the bank’s core portfolio, and stay audit-ready. Quickly migrate to cloud-based services. Safely innovate by effectively assessing & responding to cloud security risk & resilience.
Top 5 Global Bank saved $50M in IT cost savings, with 600 integrations
Banking
Provide frictionless, AI-powered banking experiences
Traditional banks are under pressure to offer cutting-edge client experiences to keep pace with fintechs, neo-banks, and challenger banks.
Fragmented platform architecture forces multiple teams across various departments to manage routine customer requests for cards, loans, complaints, and more, complicating the quest for personalized service.
With ServiceNow, banks can automate and orchestrate work across front, middle and back offices. Expand customer relationships and drive growth, while reducing operational cost.
Bank of Montreal saw a year-over-year 200% increase in self-service
Banking
Proactively manage enterprise risk and compliance
Banking regulations are growing more complex, regardless of where you operate. Within most banks, isolated data and siloed teams make managing risk and compliance a challenge. ServiceNow provides an integrated platform to help banks tackle risk and compliance more effectively.
Futurize enterprise risk operations by aligning workflows & controls, applying specific approaches for risk domains and a holistic approach to resilience and compliance.
Tier 1 UK bank had 68% of their tech controls (631+ controls) continuously monitored across all critical business processes
Banking
Innovation
Legacy platforms in banks are no longer cost-effective or viable, pushing banks to modernize quickly.
With ServiceNow, banks can rapidly prototype and introduce new banking services to keep pace with industry changes. The platform enables fast development of innovative business models and future-ready digital offerings, allowing banks to stay competitive in a rapidly evolving market.
Lloyds Bank automated 72% of their payment in error processes, and reinvented 7 payment processes in just 12 weeks.
Banking
GenAI for Banking
ServiceNow has infused generative AI capabilities into every workflow on the Now Platform®. We call this Now Assist.
Discover how Now Assist helps banks supercharge experiences and productivity across customer service, employee workflows, and IT.
reduction in time for agent case summarization.
*results based on Now Assist pilot.
